![]() Ability to work independently and as a member of various teams and committees.Strong organizational skills able to manage priorities and workflow.Excellent verbal and written communication skills.Minimum of one to two years related experience or equivalent as a Service Desk or Field Technician I or II.Performs other related duties as assigned by management. Vendor management and interface for complicated issues or projectsĮffectively communicates customer issues and concerns to all applicable internal staff members.ĭocuments all contacts, actions, and responses in ticketing system Technician works primary in-house but can also be made available for on-site Help Desk support when needed.Īdvanced printer / scanner troubleshooting ![]() Escalates complex infrastructure related incidents and requests to Level 2 and 3. Provides basic troubleshooting of infrastructure related incidents. SUMMARY: Provides professional support for end user / endpoint related IT incidents and requests of a more complex nature using non-standard troubleshooting techniques and critical thinking.
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